Land Registers and Conveyancing Searches for Scotland

Frequently Asked Questions - Login Issues

Can't Log In

Login passwords are case sensitive, so if your password is "pAssWorD" and you enter "password", the system will not validate your details correctly. Login details may not contain spaces. If you are having trouble logging in, please refer to your registration confirmation email to check that you are entering your details exactly as you specified when you registered with us.

I have forgotten my Username or Password

Please check your confirmation email. A copy of your login details are automatically sent to you by email when you register with us. You can also reset your login details by using our password reset form.

I just registered but I can't log in

When a new user account is created, the system should log you in automatically.

If you do not appear to be automatically logged in, it is most likely that your computer privacy settings are not set as standard. Please check and make sure that your internet (web) browser is set to allow "cookies" and "session cookies". Cookies allow our server to interact with your web browser so that we can identify whether or not you are logged in. Please check your browser setting as instructed below:

Internet Explorer 8.x

Internet Explorer
  • 1. Click on the Tools-menu.
  • 2. Select Internet Options in the menu - a new window opens.
  • 3. Click on the Privacy tab near the top of the window.
  • 4. Click on the Default button of the window.
  • 5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
  • 6. Save changes by clicking OK.

Firefox

Firefox
  • 1. Click on the Tools-menu in Firefox.
  • 2. Click on the Options item in the menu - a new window opens.
  • 3. Click on the Privacy tab.
  • 4. Expand the Cookies section.
  • 5. Check the Enable cookies and Accept cookies normally checkboxes.
  • 6. Save changes by clicking OK.

Safari

Safari
  • 1. Click on the Safari-menu in Safari.
  • 2. Click on the Preferences... item in the menu - a new window opens.
  • 3. Click on the Security icon near the top of the window.
  • 4. Under Accept Cookies the Always or Only from sites you navigate to must be selected.
  • 5. Save changes by clicking OK.

Chrome

Chrome
  • 1. Click the spanner/wrench icon in the browser toolbar.
  • 2. Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
  • 3. Click the Under the Hood tab.
  • 4. Click Content settings in the "Privacy" section.
  • 5. Click the Cookies tab and select "Allow cookies by default".

Opera

Opera
  • 1. Click on the Tools-menu.
  • 2. Click on the Preferences... item in the menu - a new window opens.
  • 3. Click on the Privacy selection near the bottom left of the window.
  • 4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down.
  • 5. Save changes by clicking OK.

Main FAQ Menu

What are Cookies?

A cookie, also known as a web cookie, browser cookie, and HTTP cookie, is a small amount of text that is stored by your web browser. Cookies are not programs and only contain small amounts of text that enable your web browser to interact with our web server.

Why do we use Cookies?

We use cookies to remember your login details should you select the option when registering or logging in. We also use cookies to remember your default select search location to help make navigating our web site more simple for you. Cookies are deleted when you log out of our web site, or automatically after 60 minutes if you have not selected the option for us to remember your login details.

In compliance with the Privacy and Electronic Communications Regulations, we do not use cookies for advertising or tracking purposes.

Where can I learn more about Cookies?

For more information about cookies, pleases visit the official Wikipedia link.